The location and facilities were perfect. The staff was exceptionally kind and efficient. Our son was sick on this trip and the staff did everything to help us in every way. When he was sick in the bed at 1 in the morning, a cleaning lady came up right away to change the sheets with a smile, for two nights in a row. We felt very welcome and that the staff cared very much about the quality of our stay and the well-being of our son. The breakfast was delicious, the shuttle to the private beach was quick and easy. The private beach was calm and had a great little restaurant. Being located inside the beautiful mall was also very practical. We just had to take an escalator and had access to everything we needed. The best of both worlds-- beach, restaurants and shopping. Thank you so much to all the staff for your care and incredible hospitality.
Guillaume
maggio 2024
Galeria Plaza Veracruz hotel exceeded my expectations in terms of comfort, ambience, amenities, and service. Hotel is constructed as a beautiful atrium space. I had a Deluxe King Suite (they honored my request for high floor, quiet corner of hotel) that was large, comfortable, and very nicely equipped with Netflix, Prime Video, cable TV, refrigerator, rainfall shower, complimentary toiletries, safe, ironing board, hair dryer, and ample closet space. The fitness center and pool were absolute gems! The included daily breakfast was awesome--lots of choices and everything fresh, including juices and made to order omelets and delicious pastries. Finally, the hotel is located inside an upscale mall (and across the street from another high-end mall)--remember those? Lots of shopping venues, cafes, restaurants and fast food choices plus two separate cinema houses surrounding Galeria property. Lots of people enjoying themselves shopping, eating or just hanging out.
Rayp
marzo 2023
Location is not on the beach but transportation is very convenient! And cannot beat being inside a very nice shopping mall. Several options to eat inside the hotel and at the mall. Staff, my favorite part! Everybody is so kind! Already planning to go back next year.
Karla
marzo 2024
location, beach club, plaza, food court, cleaning lady Machi, she is wonderful!. some nice attention from some of the staff... some
Daniela
luglio 2022
The property was immaculate and beautifully decorated. The accommodations were quiet and very comfortable. The location is excellent, in the middle of the mall, but you would never know it. The ride to the private beach was about five minutes and easily walkable. The pool, restaurant area, and beach were all beautiful.
Gretchen
dicembre 2022
.Temperature control, bathrooms water flow great TV service and wifi great room service.Must get the breakfast buffet.
Soledad
giugno 2024
We have to mention that the beds were really comfortable. We rest very well. The beach club is nice and there is transportation from the hotel to the beach club, however we used our car but this is very convenient if you are not traveling with your car. Also location if very good in the Plaza las Americas you have options for shopping and food. Even movie theater.
Roberto
agosto 2022
The breakfast was amazing!! Loved everything about it. Great food. Great service. Located in mall and across the street from another mall. Walking distance to Mambo Beach.
Juanita
febbraio 2025
I loved the gym . Lot of equipment followed great swimming pool. Air conditioning in room perfect
Captain
maggio 2023
Excellent costumer service hotel management very good! great location indoor swimming pool with two hot jacuzzi beach club very nice ! i would highly recommend best value in Boca del Roe Veracruz !
Daniel
febbraio 2022